21GrandCasino goes to great lengths to guarantee that your personal and financial information remains 100% secure and confidential at all times. Industry standard security protocols (including 128 bit, SSL data encryption technology) are employed to ensure that all transactions are executed in a secure manner. Under no circumstances will your details be passed on to third parties.
Fraud Detection & Prevention
21GrandCasino is committed to a policy of ongoing fraud detection and prevention in all aspects of our gaming operation. Fraudulent activity of any kind is not tolerated. Such activity will result in immediate account suspension, forfeiture of any winnings and may result in civil and/or criminal prosecution of the player in question.
To verify the identity of our members, we employ a tried and tested security procedure when processing new player transactions. As part of this process, you may be required at any time to provide some or all of the following information:
- A photocopy of your current photo ID (driver's license or passport).
- A photocopy of each credit card (front and back) used to deposit in the casino.
- A photocopy of your credit card statement/s (showing your name, address and credit card number).
- A signed authorization release for each credit card used at the casino.
These procedures are designed to ensure the integrity of all electronic transactions, purchases and withdrawals made within our system. We appreciate your understanding in this matter and apologize for any inconvenience caused.
Information Collected About YouWe collect personal information about you when you use the Casino, make customer/player inquires, register for information or other services, or when you respond to communications from us (such as questionnaires or surveys). Personal information includes information that can identify you as a specific individual, such as your name, address, phone number, credit card information or email address. Although you are required to enter your personal information in order to access and play at the Casino, participate in the contests and complete any financial transactions, many areas of the Casino websites can be accessed without providing any personal information. In addition to the foregoing, we routinely gather information on the various Casino websites, including data on the number of unique visitors, where they come from, how long they stay, which banner(s) they have clicked on to arrive at a Casino, which games they prefer to play, etc. This information is collected on an aggregate, anonymous basis and no personal information is associated with this data. The foregoing notwithstanding, we may have to collect certain personal information if you’ve arrived through an affiliate site to compensate the affiliate.
CookiesWhen you register on one or more of the Casinos, we reserve the right to send you a permanent cookie. A cookie is a small file that can be placed on your computer’s hard drive for record-keeping purposes. Cookies help us recognize you when you next visit the Casino and note the advertisements you’ve clicked on, the games you’ve played and other sites that you’ve entered via a link from the Casino. The purpose of a cookie is to assist us in tailoring the services we provide to you based on your historical preferences. You are not obliged to accept a cookie from us or from any other website. We reserve the right, however, to refuse or limit access to any of our websites and/or Casinos unless you accept the use of a cookie or similar device.
How We Use Your InformationWe use the information you provide about yourself when registering to provide you with: (i) a casino account, (ii) a casino account number, (iii) access to the Casino, including the processing of your payment transactions, (iv) customer support services, (v) information about our other services and products, and (vi) information about other partner’s similar products and promotions that may be of interest to you. Your personal information may be shared with our employees, independent contractors, agents or other related entities and/or business partners acting on our behalf. We will not share this information with non-partner companies except to the extent necessary to complete your transactions. Any time we share such information with non-employees, it is subject to their express agreement to treat your information as confidential, and with the understanding that it may not be used for any purpose other than to perform their duties and obligations to us. In the event we sell all or substantially all of our assets in connection with a business reorganization or bankruptcy, your personal information may be transferred as well. We may use your personal information to contact you about changes to your account or to validate a transaction. We also reserve the right to release your personal information when we believe that releasing is appropriate to comply with applicable laws and regulations, to enforce or apply our Casino Terms and Conditions, or to protect the rights, property or safety of SquareIT, our Casino players or others.
Marketing NotificationsAs a registered user, you expressly agree that we have the right to send you emails and other forms of notifications and messages (e.g., postal mail notifications, telephone calls, etc.) about special promotions, surveys, contests, bonuses, sweepstakes and newsletters. To properly assess the effectiveness of these notices and messages, we may attach a traceable URL or other mechanism that provides us with confirmation when you open an email or respond to a notification. At any time you may request to discontinue receiving these emails or other notifications by sending a blank message with the word “Remove”? In the subject area to support@21GrandCasino.com. You also have the option of contacting a customer service representative directly.
SecurityWe work hard and have implemented certain industry-standard security polices, measures, procedures and rules to safeguard and protect your personal information from improper use and disclosure, unauthorized modification, unlawful destruction or accidental loss. The security of your personal information is of utmost importance to us, and we strive to ensure its security through encryption and other measures implemented on our systems. However, no data transmission over the Internet can be guaranteed to be completely secure, and we cannot guarantee the security of the personal information you transmit to us. You transmit such information at your own risk. We will continue to assess, update and improve our systems to provide you with additional protection for your personal information.
Protecting Children from Online GamblingWe place great importance on protecting the privacy and safety of minors. Under the Terms and Conditions, we will not allow minors under the age of majority in their jurisdictions to access, play and participate in the Casino in any manner. If we discover that a registered player submitted an inaccurate birth date at registration and is, in fact, a minor, we will immediately close his/her account and delete his/her personal information from our systems. We strongly encourage parents and guardians to spend time online with their children and be aware of the sites which their children are frequenting on a regular basis.
Sharing & Control of Your Personal InformationWe will never provide your personal information to a third party for sale, rental or commercial exploitation. You have the ability to update and correct your personal information via your casino account.
MiscellaneousThis Privacy Statement may change from time to time. We reserve the right to amend or modify this Privacy Statement at any time and without prior notice. Modifications will be effective immediately upon posting. You are responsible for regularly reviewing this Privacy Statement for changes and amendments. If you have any inquiry about our data protection practices or this Privacy Statement, please write to support@21GrandCasino.com.